This role is a key member of the Leadership Team, responsible for guiding and supporting a high-performing operations and project management function. The position ensures the organisation attracts and retains strong talent, maintains clear communication of business strategy, and fosters a collaborative environment that supports ongoing improvements. Responsibilities include managing team performance, overseeing recruitment, and directing core HR activities.
Financial management is central to the role, requiring a strong understanding of commercial strategy, budget setting, and cost control across all event-related activities. The position also oversees the operation and integration of project management and accounting software to maintain accurate reporting and efficient workflows.
Project management responsibilities include streamlining resource allocation, implementing new tools and systems, and ensuring seamless communication between commercial, planning, and delivery teams. The role manages contract processes with clients and partners, ensuring clarity, compliance, and operational efficiency.
Operationally, the position develops strategies to improve project delivery, leads post-project reviews, and drives long-term initiatives that enhance client satisfaction and elevate internal processes. It ensures project teams deliver work on time, with accurate financial and event reporting.
Risk management is also essential, requiring proactive identification of potential issues and implementing measures to mitigate them. Through effective change management, the role ensures successful adoption of new processes and systems that keep the organisation competitive.
Additionally, the role contributes to business development efforts by supporting initiatives that strengthen client relationships and encourage repeat business. Candidates must have proven experience in operations leadership within the luxury, events, or marketing sectors, along with strong financial, project management, risk management, and team leadership skills.
